1. Our Warranty Commitment

We offer a 5-year limited warranty on eligible products purchased directly from our website.

This warranty covers qualifying manufacturing defects in materials and workmanship that become apparent during normal use.

Our 5-year limited warranty applies to all desks and chairs purchased directly from our website, including:

• Wooden and bamboo desks.

• Electric height-adjustable desks.

• Office chairs.

• Upholstered chairs.

Products not identified as eligible for this coverage may have different warranty terms, which will be specified on their respective product pages.

This voluntary warranty is provided in addition to your statutory consumer rights and does not replace or limit them.

2. Warranty Period

The warranty begins on the date your order is delivered.

For eligible products, coverage lasts for 5 years from the delivery date.

Please retain your order confirmation or another valid proof of purchase, as this will help us verify your warranty claim.

If your product is repaired or replaced under warranty, the original warranty period will continue unless a longer period is required by applicable law or expressly agreed by us.

3. What Does the Warranty Cover?

Our 5-year limited warranty covers manufacturing defects in the materials and workmanship of eligible products under normal use and proper care.

Depending on the product, qualifying defects may include:

• Structural defects in furniture frames and supporting components.

• Manufacturing faults affecting the stability or functionality of the product.

• Defective joints or connections resulting from manufacturing issues.

• Premature failure of covered structural components caused by defects in materials or workmanship.

Coverage applies only to the components identified in the warranty information for the particular product.

Electrical components, upholstery, mechanisms, and other individual parts are covered only where expressly stated in the applicable product warranty.

Each warranty claim is assessed according to the nature of the issue, the product’s specifications, and the applicable warranty terms.

4. What Is Not Covered?

Our voluntary limited warranty does not cover damage or deterioration resulting from:

• Normal wear and tear associated with regular use.

• Accidental damage, misuse, or improper handling.

• Incorrect assembly or installation that does not follow the supplied instructions.

• Use beyond the product’s stated weight or operating limits.

• Unauthorized modifications or improper repairs.

• Improper cleaning, maintenance, or storage.

• Exposure to excessive moisture, direct heat, or unsuitable environmental conditions where inconsistent with the product’s care instructions.

• Commercial use of products designated for domestic use only.

Natural variations in wood grain, color, and texture are not considered manufacturing defects when they are consistent with the product description and the normal characteristics of the material.

This exclusion does not apply where a product is faulty, materially different from its description, or otherwise fails to meet requirements under applicable consumer law.

5. How to Make a Warranty Claim

If you experience a problem with your product during the warranty period, please contact our customer support team.

We aim to respond to warranty inquiries within 2 business days.

Please do not dispose of the product or arrange repairs before contacting our team, unless immediate action is necessary for safety.

6. Warranty Remedies

If a product is found to have a defect covered by our warranty, we will provide an appropriate remedy.

Depending on the issue, this may include:

• Repairing the affected product or component.

• Supplying replacement parts.

• Replacing the product with the same model or a suitable equivalent.

• Providing a refund where repair or replacement is unavailable, unsuccessful, or otherwise required.

The available remedy will be determined in accordance with the applicable warranty terms and your statutory consumer rights.

Approved warranty remedies will be provided without additional charges for covered defects, including reasonable shipping costs associated with the remedy.

We will not require you to accept store credit instead of a refund where you are legally entitled to a monetary refund.

7. International Warranty Claims

Our store serves customers in supported destinations worldwide.

If you are located outside Hong Kong and need to make a warranty claim, please contact our support team before arranging any shipment.

We will review the issue and provide instructions based on your location, the product, and the nature of the defect.

Where a defect is covered by this warranty, we will arrange the appropriate remedy and cover reasonable associated shipping costs.

Please do not return large furniture without receiving the appropriate shipping instructions.

8. Warranty vs. Returns

Our warranty and return policy serve different purposes.

Our 30-day return policy allows customers to request a return within 30 calendar days of delivery, subject to the conditions stated in our Returns & Refunds Policy.

Our warranty addresses qualifying manufacturing defects that arise during the applicable warranty period.

If your item arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

For information about returning a product, please visit our Returns & Refunds page.

9. Your Consumer Rights

This warranty is provided in addition to any mandatory consumer protection rights available under applicable law.

Nothing in this policy limits or excludes your statutory rights relating to defective products, products that do not match their description, or other legally protected circumstances.

Where applicable consumer law provides additional protections, longer guarantee periods, or different remedies, those provisions will take precedence.

Contact Us

Have a question about your warranty or need assistance with a product? Our team is ready to help you find the right solution.