1. Shipping Destinations

We currently offer shipping to the following destinations:

• Hong Kong

• United States

• Singapore

• Japan

• Australia

Shipping availability may vary depending on the product’s dimensions, weight, and applicable import restrictions.

You can confirm delivery availability by entering your shipping address at checkout.

2. Shipping Partners

We work with established delivery providers to arrange domestic and international shipments.

Depending on your destination and the products ordered, shipping may be arranged through SF Express, DHL Express, FedEx, or a specialist furniture delivery provider.

The available delivery method and final shipping cost will be confirmed before you complete your purchase.

3. Order Processing

Orders are typically prepared for dispatch within 2–4 business days after payment confirmation.

Processing times may vary depending on product availability and order requirements.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

If an item requires additional preparation or is temporarily unavailable, we will contact you with an updated delivery estimate.

4. Estimated Delivery Times

We aim to deliver orders within the following estimated timeframes:

These estimates include standard order preparation and transportation.

Delivery times may vary due to customs processing, local carrier operations, remote destinations, public holidays, or unexpected transportation disruptions.

For oversized furniture requiring special shipping arrangements, an individual delivery estimate will be provided before purchase.

5. Shipping Costs

We keep our shipping simple and transparent.

Hong Kong Delivery — $20 USD
A flat shipping rate applies to all orders delivered within Hong Kong.

International Delivery — $79 USD
A flat shipping rate applies to international orders outside Hong Kong.

Shipping charges are calculated per order and will be displayed at checkout before payment.

International orders may be subject to customs duties, import taxes, or local handling fees. Unless expressly stated otherwise at checkout, these charges are not included in our shipping fee and are the responsibility of the customer.

All prices and shipping charges displayed on our website are shown in US dollars (USD).

6. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, and local handling fees depending on the destination country.

Whether these charges are included in your order total or collected separately will depend on the shipping arrangement and will be disclosed before purchase.

If customs charges are payable separately, they may be collected by the local customs authority or delivery provider.

Please review the information provided at checkout to understand any applicable import charges before completing your order.

If you have questions about customs arrangements for your destination, please contact our team before placing your order.

7. Order Tracking

Once your order has been dispatched, we’ll send you a shipping confirmation email.

This email will include your tracking number and instructions for following your shipment.

Tracking information may take some time to become active after the carrier receives the package.

If your order includes multiple products, they may be shipped separately.

In this case, you may receive more than one shipment and tracking number.

If you need assistance tracking your order, please contact our support team with your order number.

8. Delivery of Large Furniture

Certain products, including desks and office chairs, may require special delivery arrangements due to their dimensions and weight.

Before placing your order, please review the product’s measurements and packaging dimensions to ensure it can be safely delivered to your location.

For larger items, we recommend checking:

• Doorway and corridor dimensions.

• Elevator availability and size.

• Staircase access.

• Space required for moving and assembling the furniture.

Delivery services may vary by location.

Any applicable requirements for furniture collection, building access, special handling, or additional services will be communicated before the order is completed or separately agreed upon.

Assembly and installation are not included unless expressly stated on the product page or at checkout.

9. Delivery Address & Contact Details

Please ensure that your shipping address and contact information are accurate when placing your order.

Your delivery details should include the full address, postal code where applicable, and a valid contact number if required by the shipping provider.

If you need to update your address, please contact our customer support team as soon as possible.

We will do our best to accommodate changes before dispatch.

Once an order has been shipped, address changes may not be possible and may depend on the shipping provider’s procedures.

If an incorrect or incomplete address prevents delivery, we’ll contact you to discuss the available options and any applicable costs.

10. Missed Deliveries & Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, the shipping provider may contact you to arrange another attempt or provide collection instructions.

Please follow any instructions provided by the carrier.

If a shipment is returned to us following repeated unsuccessful delivery attempts, we’ll contact you to discuss redelivery or cancellation.

Any applicable redelivery costs resulting from an incorrect address or an unsuccessful delivery for reasons within your control will be explained before further charges are applied.

Nothing in this section limits your rights where delivery fails due to our error or the actions of our shipping partners.

11. Damaged Items During Delivery

We want every order to arrive in excellent condition.

If your package appears damaged when it arrives, we recommend documenting the condition of the packaging and product.

If you discover damage after opening the package, please contact our support team as soon as possible, preferably within 7 calendar days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, if available.

Our team will review the situation and arrange an appropriate solution.

Depending on the circumstances, this may include a repair, replacement, collection, or refund.

Reasonable costs associated with resolving damage occurring during delivery will be covered by us where required by applicable law.

The suggested 7-day notification period helps us investigate delivery issues promptly and does not limit your statutory consumer rights.

12. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact our support team.

We recommend checking the delivery information and any notifications from the shipping provider.

Our team will investigate the issue with the carrier and review the available delivery records.

If an order is confirmed lost before delivery to you, we’ll arrange an appropriate replacement or refund.

Where we are responsible for arranging delivery, we remain responsible for the shipment until the applicable transfer of risk under consumer law.

13. Shipping Delays

Occasionally, circumstances outside our control may affect delivery schedules.

These may include customs inspections, transportation disruptions, adverse weather, or unexpected carrier delays.

If your order is affected by a significant delay, we’ll provide updated information and work with our shipping partners to resolve the issue.

If we are unable to fulfill your order within the agreed delivery period, we’ll explain your available options, including cancellation and a full refund where required by applicable law.

14. Returns & Refunds

If you’re not completely satisfied with your purchase, we offer a 30-day return policy, subject to the eligibility requirements and conditions outlined in our Returns & Refunds Policy.

For change-of-mind returns, customers are responsible for return shipping costs where disclosed and legally permitted.

If your order arrives damaged, defective, or incorrect, we’ll provide an appropriate remedy and cover reasonable associated return costs where required.

For full details, please visit our Returns & Refunds page.