1. Our 30-Day Return Policy

We offer a 30-day return policy to give you confidence when shopping with us.

If you’re not completely satisfied with your purchase, you may request a return within 30 calendar days of the date your order was delivered.

To qualify for a standard change-of-mind return, the item must:

• Be in its original condition, without damage or excessive wear.

• Include all original components, accessories, hardware, and instructions.

• Be accompanied by proof of purchase or an order number.

• Be packaged securely for return shipping, preferably in its original packaging.

You may inspect your purchase to determine its suitability. Any reduction in refund value for handling beyond what is necessary to inspect the product will be assessed reasonably and only where permitted by applicable law.

Assembled furniture may be eligible for return if it remains in its original condition, includes all components, and can be safely prepared for transportation.

Return requests must be submitted within 30 days of delivery. Once you have requested a return, you have an additional 14 calendar days to send the item back.

Your statutory consumer rights remain unaffected by this policy.

2. How to Start a Return

Returning an item is simple.

Please contact us before shipping your item so we can provide the correct return address. Our products may be dispatched from different locations, and the return address may differ from the original shipping address.

This contact procedure does not restrict any statutory right to cancel an order or return a product.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-mind returns

If you’re returning an item because you’ve changed your mind, selected the wrong size or color, or no longer need the product, you are responsible for return shipping costs.

The cost will depend on your location, the dimensions and weight of the product, and the shipping provider.

We recommend using a tracked and insured shipping service.

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, we’ll cover reasonable return shipping costs or arrange an alternative remedy at no additional charge, as required by applicable law.

Please contact our team before arranging a return so we can provide the appropriate instructions.

Restocking fees

We do not charge restocking fees.

Original delivery charges

For change-of-mind returns, original delivery charges are not refunded except where required by applicable law. Where a statutory withdrawal right applies, eligible standard outbound delivery charges will be refunded.

For damaged, defective, incorrect, or undelivered goods, shipping refunds and remedies will be provided in accordance with applicable consumer law.

4. Returning Large Furniture

Some furniture items, including desks and office chairs, may require special handling due to their dimensions or weight.

For large furniture returns:

• Please contact our support team before arranging collection.

• We will provide information about the available return methods.

• Return shipping costs will depend on the item and delivery location.

• Furniture must be securely packaged to prevent damage during transportation.

Where legally required, an estimate of the cost of returning bulky goods will be provided before purchase, including when the product cannot normally be returned by post.

For returns resulting from damaged, defective, or incorrect products, we’ll cover reasonable collection or return costs as required by applicable law.

5. Damaged, Defective, or Incorrect Items

We carefully select our products and want every order to arrive in excellent condition.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 calendar days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• A brief description of the problem.

• Clear photographs of the product and any visible damage.

• Photographs of the packaging, if available.

Our team will review the information and help arrange an appropriate solution, such as a replacement, repair, refund, or another remedy.

We will cover reasonable return shipping costs for verified issues where required by applicable law.

The suggested 7-day reporting period helps us investigate shipping damage promptly. It does not limit your statutory rights or applicable warranty coverage.

7. Refund Processing Times

We aim to make the refund process as straightforward as possible.

Once your returned item has been received and reviewed, or acceptable evidence of return has been provided where applicable, we will process your approved refund within 5 business days, subject to any earlier deadline required by law.

You will receive an email confirmation when your refund has been processed.

Refunds will be issued to the original payment method used for your purchase, unless otherwise required by law or expressly agreed with you.

For customers exercising an applicable statutory right of withdrawal, refunds will be processed within the legally required period. Where permitted, reimbursement may be withheld until we receive the goods or proof that they have been sent back.

Currency and exchange rates

All prices on our website are displayed in US dollars (USD).

Refunds are issued based on the applicable USD transaction amount. If your original payment was made using another currency, the final amount received may differ due to exchange-rate fluctuations or fees applied by your bank or payment provider.

8. Exchanges

If you’d like to exchange an item for a different size, color, or product, please contact our customer support team within 30 days of delivery.

We recommend returning the original item and placing a new order to ensure your preferred product is available.

All standard return eligibility requirements apply.

For items that arrive damaged, defective, or incorrect, we’ll help arrange an appropriate replacement or another remedy in accordance with applicable law.

9. Items That Cannot Be Returned

Some products may be excluded from our voluntary change-of-mind return policy, including:

• Products that have been significantly used, damaged, or altered after delivery.

• Products with missing components where the loss prevents a complete return.

• Custom-made or personalized items, where an exclusion was clearly disclosed before purchase and is permitted by law.

Standard color and size variants from our regular collection are not automatically considered custom-made products.

Sale and discounted items remain eligible for returns under the same applicable conditions unless a specific lawful exception was clearly disclosed before purchase.

These exclusions do not affect your rights regarding faulty, damaged, incorrectly described, or otherwise non-conforming goods.

10. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Before dispatch

If your order has not yet been dispatched, we’ll arrange cancellation and process any applicable full refund within 5 business days, or sooner where required by law.

After dispatch

If your order has already been dispatched, cancellation or return will be handled in accordance with our return policy and applicable consumer rights.

If we are unable to ship your order within the promised timeframe, we’ll notify you and provide the appropriate options, including cancellation and a full refund where required.

11. International Returns

We offer shipping to supported destinations worldwide.

If you are returning an order from outside Hong Kong, please contact our customer support team for the appropriate return address and shipping instructions.

International change-of-mind returns may involve additional costs, including return shipping and customs handling fees.

Customers are responsible for these costs where disclosed and legally permitted.

Customs duties and import taxes paid directly to authorities or third parties may not be recoverable from us. Any duties or taxes collected by us will be handled in accordance with applicable law.

For damaged, defective, or incorrect products, we’ll arrange an appropriate remedy without imposing costs that the customer is not legally required to bear.

12. Your Consumer Rights

This policy is intended to provide a clear and convenient return experience.

Nothing in this policy limits or excludes any mandatory consumer rights available to you under applicable law.

Where local consumer protection laws provide additional rights or require different procedures or refund deadlines, those laws will take precedence.

Our voluntary 30-day return policy operates alongside, rather than replacing, any applicable statutory cancellation rights, legal guarantees, or remedies for defective goods.

Contact Us

If you have any questions about returns, exchanges, or refunds, our customer support team will be happy to assist you.